Q&A

Thank you for your interest and purchase in SoftBaby. If you have any questions not answered on this list feel free to reach out. We are here to help!

PURCHASES & RETURNS

What forms of payment do you take?

We accept debit cards, credit card and PayPal. 

How much does shipping cost?

  • $5 Standard Shipping
  • Free shipping for purchases over $75
  • FedEx Int'l Priority $35

What are your shipping methods and how long do they take?

Primary shipping is through USPS. We do offer FedEx express two days, FedEx Int'l Priority, FedEx Overnight. Email us for custom and international shipping rates. 

What is SoftBaby's return policy?

We want you to love your purchase, but if you are not completely satisfied, we will happily accept most returns within 30 days of purchase. Please be aware: final sale items, items worn, stained, soiled or damaged cannot be returned. We do apologize for any inconvenience this may cause, but it is our policy.

We kindly ask that you call or email as soon as you know there's an issue. It helps us help you faster, and it allows us to manage our inventory more effectively.

Can I change/cancel my order? 

It is not guaranteed, but we will try. Our fulfillment process is fast. Once you place the order, the warehouse is packing it for shipment. We have a two-hour window to attempt to make changes.

Reach out to us, via phone, during regular business hours we will do our best to change or cancel your order. Please be aware we are not able to answer all calls as they come in, due to volume. Customer care calls not answered will be returned within 24 hours. 

How to Start the Return/Exchange Process? 

1. Contact returns@soft-baby-clothes.com with your order #.

2. At this time we are working on a way to send pre-paid labels for your changes and returns. To return to us immediately, we do recommend creating a self-paid label at  USPS, link below. We hope to have this resolved by mid-September 2018. 

https://www.usps.com/ship/online-shipping.htm 

3. Return item with the receipt to the following address: Soft Baby Clothing Return Department 807 Airport Access Road Traverse City, Michigan 49686

4. Upon receipt of returned item, we will refund the related purchase charges, if the product is still in good condition and meets the below criteria.

  • Returned products are postmarked and shipped within 30 days of the date you have received the items.
  • Your returned products are completely unworn with all original tags in place. Please note, items that have been washed/laundered cannot be returned for any reason item.
  • Items that are final sale items, worn, stained, soiled or damaged cannot be returned, and no credit will be made to you. We will ship the item back to you if you prefer, but you will need to pay for the return shipping. 

For all merchandise returns, a full credit, excluding initial shipping and handling costs, will be issued to your credit card. 

What if my item is damaged, defective, or incorrect?

It is rare, but if you find a button missing, or hem not sewn correctly, we want to hear about it and resolve the issue. We ask that you follow the return directions below and we will send you a custom shipping label for you to print for your return or we will refund you the cost you paid to ship the package to us via USPS. 

How do I return a gift?

Please follow the regular return process above. Your product was shipped with a gift packing slip, which has the order number for your reference. 

When can I expect my refund?

It can take 3 -7 business days for the warehouse to receive your return, Two business days for the warehouse to review and approve the return. Once a positive review of the return has been approved, you should expect to see a full refund in your bank account or on credit card within 3-7 business days, depending on your bank processing time. 

Do you have bundles where I mix and match styles? 

Currently, we don't have any bundles, but we are working to create Baby Bundles, where you can mix and match and get discounts for buying in bundles. 

Can I return purchases in store?

For in-store purchases at boutiques or large retailers, you would return the product directly. Please refer to their return policies. For any issues with product quality, we would still love to hear about those issues. 

PRODUCT 

Why is organic cotton healthy?

Organic cotton is hypoallergenic and does not cause any allergy or irritation when it touches human skin. Babies and children are most vulnerable to the health risks caused by pesticides and fertilizers used in traditional cotton production. The average "100% cotton" product is actually only 73% cotton, with the remaining 27% consisting of chemicals, resins, and binders used in farming and manufacturing.

Why is organic cotton better for the environment? 

Our organic cotton clothes are Global Organic Textile Standard (GOTS) certified which ensure our products meet the highest global standards for organic clothing. A new groundbreaking study, by Northeastern University in collaboration with The Organic Center, proves soils on organic farms store away appreciably more significant amounts of carbons, and for longer periods -- than typical agricultural soils. On average, organic farms have 44% higher levels of humic acid -- the component of soil that sequesters carbon over the long term, than soils not managed organically. This is a new significant proof point that organic agriculture can be part of the solution in the fight on global warming. By supporting chemical-free organic cotton, you are saving the world from these toxic chemicals and making a safer, better world for you and your children.

How is SoftBay product ethically made?  

SoftBaby is also ethically made by using factories where no child labor is used; working conditions are safe and hygienic; fair wages are paid, and no excessive working hours are enforced. We want to continue helping these developing countries by supporting workers improve their standards to live healthier, more productive lives so they can better support their families.